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May 19, 2004

Cable industry to light fires under uncooperative local providers

Dear Tracy,

Two weeks ago, the National Cable and Telecommunications Association (NCTA) issued a press release saying local cable companies "will make available upon request, at no additional charge, channel blocking technology to any cable customer who doesn't already possess the equipment necessary to block channels."

Many of you wrote back to us, saying your local provider would not, for various reasons. Click Here to see our Q&A section.

I immediately made contact with NCTA to find out why.

I am glad to report to you, the NCTA says they are committed to customer satisfaction and will take action to insure your local cable provider abides by the new policy. Here's what they said:

We now have a generic email box set up that's ready to receive notes from any of your supporters who may feel dissatisfied with the initial response they've received from their cable company. The address is parentalcontrols@ncta.com. Feel free to forward any notes at your convenience.

As we've discussed, we'll then evaluate each note to determine the best course of action. Typically, we'll forward them to our corporate communications or management contacts within the appropriate company, with a request that the company contact the writer immediately.

Depending on the information contained within each note, we may contact the writer ourselves to get more information to be able to ascertain by which cable system they're served. Process may be a little cumbersome at first, but the goal is to use the corporate offices of the companies to ensure that all concerns and requests are handled expeditiously and appropriately.

Thanks, and best regards,

Rob Stoddard
Senior Vice President, Communications & Public Affairs
National Cable & Telecommunications Association
If your local cable provider has failed to block unwanted channels from coming into your home, please send the following information to parentalcontrols@ncta.com.

Include the following information:

  1. Your name, address, and phone number.
  2. The names, address, and phone number of your local cable provider.
  3. What you asked your cable company to do.
  4. Their response.
  5. Any other information you think will be helpful.
Sincerely,

Donald E. Wildmon, Chairman
OneMillionMoms.com

 This article is used with permission from American Family Association, as of 5-20-04, by Casey M. "Buddy" Smith, Jr.

 

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